Leanne goes to the bottom of the basement stairwell, where she makes contact with a spirit and then tells Claire that they need to leave the hotel immediately. In a state of panic, Claire awakens Leanne and asks for help. There they encounter disembodied voices and other paranormal activity and Luke becomes so frightened that he leaves the hotel. Luke and Claire decide to investigate the basement where Madeline's corpse was hidden. However, Claire offers to provide the man with a set of sheets as the rooms still have their beds, and she takes him to the honeymoon suite he requested. Luke explains that the third floor rooms have been stripped of their furniture due to the hotel's impending closing. Later that day, an elderly man arrives and asks for a room on the third floor. Early that morning, Claire awakens to Madeline's apparition in her room.

She warns Claire not to go into the basement. Leanne reveals she is actually in town for a psychics' convention and that she has left her career as an actress to become a medium. While recording, she hears faint voices and music, and sees the grand piano in the lobby play by itself. She uses Luke's ghost-hunting equipment to record EVPs in various places around the hotel. She padlocks the door and returns inside. Claire hears noises coming from the hotel's garage, where there is a door leading to the basement. Claire waves to her, but Leanne ignores her and moves away from the window without acknowledging her. The following night, while taking out the garbage, Claire notices Leanne watching from her hotel window. While delivering towels to her room, Claire is starstruck and has an awkward encounter with Leanne, who is initially relatively cold toward her. That afternoon, Luke checks in an older woman, whom Claire recognizes as Leanne Rease-Jones ( Kelly McGillis), a former actress who is in town for an unnamed convention. Both are ghost hunting enthusiasts and are fascinated by the hotel's supposedly haunted history, which includes the legend of Madeline O'Malley, a bride who hanged herself in the 1800s when her fiancé 'jilted her at the altar' and whose body was supposedly hidden in the basement by the hotel owners.

Claire, who suffers from severe asthma, has recently dropped out of college, and Luke runs a website chronicling the hotel's supposed hauntings. Claire and Luke are the only employees working during its final weekend of operation. Claire ( Sara Paxton) and Luke ( Pat Healy) are two young employees at the Yankee Pedlar Inn, a once-grand hotel that is about to close.

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